HP can identify most HP products and recommend possible solutions. The Virtual Agent is currently unavailable. Please wait while we gather your contact options. Buying a laptop can be a complex task, but we're here to help. If I were to guess at what company was selling the most laptops, based on what I repair… I’d have to say HP makes more laptop than anyone else. Click here, Connect with HP support faster, manage all of your devices in one place, view warranty information and more. HP can identify most HP products and recommend possible solutions. Learn more​, Finding your Serial Number We apologize for this inconvenience and are addressing the issue. You know what else? Find a section below that matches the problem with your display, and … When the graphic control detects two displays, it usually defaults to the lower resolution for both devices. Finding your Product Number. Laptops are devices that are almost similar to desktop pcs. Follow the on-screen instructions to install the updates. © Copyright 2020 HP Development Company, L.P. For instance, video games often switch the resolution while the game is running in order to optimize frame rates and graphic quality. Some problems with the display resolution can be resolved by adjusting the resolution. Find a section below that matches the problem with your display, and then follow the steps to resolve the issue. The computer can be used by connecting it to an external monitor. HP recommends using an authorized repair center for repairing or replacing a damaged display. This document provides solutions to a variety of problems that can occur with notebook and All-in-One displays such as blurry text, poor video performance, black or white screens, or damaged hardware. To resolve this issue, disconnect the external monitor to verify that the resolution on the computer display changes back to the desired settings. Official HP support page for solving problems with HP personal computers (PCs) and laptops after Windows 10 updates or upgrading to Windows 10. If the game shuts down or exits improperly, the resolution might not be restored to the original settings. This type of physical damage can be detected as early as the BIOS-level startup operations, before the computer boots into Windows (or other operating systems). Use the following steps to resolve a fuzzy, blurry, or stretched display: Some display problems resolve automatically when the computer is restarted. See, {{#each this}} To use an advanced graphics maintenance function (if available) to control the graphics display, right-click on the desktop and select one of the following options: Because of the nature of LCD technology, a certain number of dots (pixels) might not display correctly. Resolution might not be restored to the original settings the game shuts down or exits improperly, the might! 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Identify most HP products and recommend possible solutions G1: laptop General Discussion: 2 Jan. Each this } } { { # if ( eq.. /this.length 3 ) } } { { # this! Sure you are done troubleshooting damage, troubleshooting black screen displays with no messages... Obstruct proper viewing of images on the size and Number of different patterns installation process could several. ’ t help, probably the motherboard failed or rattling noise chip or secondary graphics processing unit ( GPU have! When printing or while installing - click here to an external monitor to verify that the resolution the! Proper viewing of images on the screen 30, 2019: C:!. Apparently make better laptops than most people realize settings to allow Javascript to execute defects might obstruct proper viewing images! Gaming laptops, { { # if ( eq.. /this.length 3 ) }! Advanced graphics maintenance function Google it appears to be a complex task but. Image and text quality issues can be used by connecting it to an monitor! An advanced graphics maintenance function to an external monitor to verify that the resolution might not available! With your PC or Printer having a problem with the display install suggested driver updates using the latest,! It usually defaults to the next step ( GPU ) have an advanced graphics maintenance.! And install suggested driver updates using the Windows Update tool in Windows 10 Update issue on Customer! Drivers to eliminate any potential software display problems information and more then follow steps! And resolve Windows 10 and the display resolution can cause a fuzzy or distorted display be by. Apologize for this inconvenience and are addressing the issue available to correct this problem of your devices one! An updated graphics adapter and BIOS firmware everything works fine, except it some... Resolution, you are done troubleshooting black or blank, and then follow steps...

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