The patient is responsible for participating in the development of their care plan, adhering to the developed plan and complying with clinic policies and procedures governing their care. Swallowing of Foreign Objects (9/16) J. CLINIC POLICY AND PROCEDURES MANUAL (also see the Schedule of Fees for Dental Services and the Infection Control Manual for other clinic policies) 2013 -2014 MISSION STATEMENT We promote and provide oral health care as an integral component of overall health, for regional, national and international communities through quality education, research and service. Sample Policy and Procedures Manual Appointments Standard appointments It is the clinic’s policy that all patients should be able to obtain a consultation for a non-urgent medical problem with the doctor of their choice within two working days. Policies and procedures are particularly crucial in healthcare as it is an industry that is very familiar with crisis; healthcare organisations endure a high rate of liability risks. When a new policy or procedure pertains to the use of a new medical device, pharmaceutical agent, or clinical procedure, hands-on training may be warranted, in addition to sharing information about the written policies. Its purpose is multifold: to serve as a training and orientation guide for new employees, to serve as an ongoing reference for staff, and to serve as a risk management tool that lowers liability exposure in the office. The following policy and procedure manuals are updated continually to incorporate the latest policies issued by the Ministry. The policy and procedure manual is essential to the efficient operation of every medical practice. Procedural Sedation (8/16) B. When appropriate policies and procedures are in place, an incident is easier to navigate (Kenyon 2018). Silver, Ph.D., C. Psych. Fitness to Participate in Patient Care (9/16) C. Hazard Control Policy (1/16) D. Human Tissue Management (8/16) E. Ill or Compromised Patient Dismissal (5/15) F. Infection Control (1/16) G. Medical Emergencies (1/16) H. Radiation Safety Policy (10/09) I. Updates to the manuals are done by Corporate Governance and Risk Management Branch as electronic amendments. CLINIC SAFETY POLICIES A. The patient is responsible for voicing concerns or problems to their physician and/or clinic staff and for requesting further information concerning anything they do not understand. If concerns develop either with clients or with the clinic systems, please feel free to discuss them with either one of the Clinic Co- Directors.

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