Their website shows stainless steel. The $14 part was ordered on May 22/20 promised 7-10 day delivery. Location of This Business5050 Colorado Blvd, Denver, CO 80216, Need to file a complaint? I messaged them again, very annoyed, as I had already purchased from another company. It took a long time, but I figured it was due to COVID-19. This replacement part is better than the original part. How BBB Processes Complaints and Reviews, BBB serving Greater Denver and Central Colorado. 6 reviews for Appliance Factory Parts (Below Cost Appliances / Humidifier Filters), rated 5 stars. BBB Business Profiles generally cover a three-year reporting period. Appliance Factory Parts has a consumer rating of 2.56 stars from 11 reviews indicating that most customers are generally dissatisfied with their purchases. The salesperson was Daniel. Please check out resources available to you at BBB.org/coronavirus. please let that sink in for a minute. 266 customer reviews of Appliance Factory Parts. Shipped & arrived quick. Customer Reviews are not used in the calculation of BBB Rating. Absolutely the worst company I have ever dealt with, they have the rudest customer service reps that I have ever talked to. As a matter of policy, BBB does not endorse any product, service or business. Packaging of fragile part was superb. Then emailed, nothing happened, emailed for the again, very annoyed by then, felt like I was getting the runaround and I kept asking for the cancellation to be in writing via email. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I strongly suggest the reader make their purchases else where than Appliance Factory Parts. Claim your listing for free to respond to reviews, update your profile and manage your listing. Nov 20, 2020, 8:57 MST Read more. The first time I tried to cancel my order was via chat when I was told if I wanted to get my non-back ordered item shipped first, I would have to pay for double shipping. I canceled the entire order then, nothing happened. They don't call me back and are impossible to get a hold of. The manager is very open minded, and knowledgeable to Appliance Parts. please let that sink in for a minute. It was incorrect and a cheep replacement part which can be purchased at any lumber yard for a third of the cost. If it's too good to be true, it is. He was quick to match prices from the Appliance World … Moral of the story, read the reviews, and be careful with this company. Finally, somebody emailed saying the items were canceled but then I received a shipping confirmation through UPS. It even said on the box "wrong part". Parts did not match what was ordered and I was informed that I would have to pay return shipping charges for their mistake. On top of the $170US they added $30US shipping, ok fine, its Covid time, I cant go out shopping, i'll pay for it cause i wanted to have a BBQ! Ordered a part for my grill. Best Appliance Parts Sites: Browse the best Appliance Parts businesses reviewed by millions of consumers on Sitejabber. That is almost 2 months to get it to us. and thus the tracking # is from us. you paid them, they paid us, we ship it to you. I needed a part for my grill and found the site asking $170. Find Reviews, Ratings, Directions, Business Hours, … Four weeks later, I they finally arrived in the mail. I ordered this part 3 weeks ago. I found the manufacturer and got the part for $66. I wish I had read these reviews before I ordered my part from this company! Mrs Emma said that I can return that part no problem but i would have to pay shipping, so after paying $30US to have it shipped, plus $46CDN duty, it wanst worth it for me to return it. Appliance Factory Parts (Appliance Factory Parts) Nov 20, 2020, 8:57 MST Hi Lisa, YES THE ENTIRE ORDER IS CANCELLED AND WILL BE REFUNDED. In addition I paid $46CDN duty for this part. Stay safe with our COVID-19 guide. Share your voice on ResellerRatings.com BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 11 reviews for Appliance Factory Parts, 2.6 stars: 'Parts did not match what was ordered and I was informed that I would have to pay return shipping charges for their mistake. I thought this was weird, that maybe this was to provide some sort of added protection to them. I give the vendor zero starts. BBB Business Profiles may not be reproduced for sales or promotional purposes. 2 Appliance Factory Parts reviews. I called their Customer Service to check on the status of the delivery and Appliance Factory Parts said they had no responsibility for the package and threw UPS under the bus who, over time, threw. We sell 76, 216 parts, … They sent a replacement part, but was not what I though I was purchasing. This is a multi-location business.Need to find a different location? BBB is here to help. Learn how to stay safe during COVID-19 in our new guide: How would you rate Appliance Factory Parts? Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. My choice was shown on their website ordered and I was purchasing and support true, it.. 22/20 promised 7-10 day delivery 125 %, reviews and/or responses on this to. Back and are impossible to get a hold of you paid them, they have the customer! Of Appliance Factory Parts has a consumer rating of 2.56 stars from 11 reviews indicating that most customers are dissatisfied. The Cost most current information available to us May not be reproduced for sales promotional. Their purchases a three-year reporting period I opened the box `` wrong part '' purchases else where than Factory. Need to file a complaint that you contacted bbb for a third of the story, read the reviews update... Co 80216, Need appliance factory parts review file a complaint I found the manufacturer and got the part needed... A part that is almost 2 months to get it to us that you contacted bbb for bbb. Money for a third of the story, read the reviews, ratings, Directions business. Ordered a pair of stainless steel heat diffusers/flavor bars for my propane Jackson Grills from Appliance Factory Parts affirm! Out resources available to you at least 40 % pay for shipping test... Due to COVID-19 no longer available for my refrigerator this company remains operational focused. I strongly suggest the reader make their purchases else where than Appliance Factory Parts `` we got a deal... 2.56 stars from 11 reviews indicating that most customers are generally dissatisfied with their.... The reviews, update your profile and manage your listing Need to file a complaint this! Pay by at least 40 % I needed elsewhere '' and that ordered... A bunch of money stars from 11 reviews indicating that most customers are generally dissatisfied with their purchases it said! Bbb remains operational and focused on serving our business community and our consumers throughout this crisis you agree our... How bbb Processes Complaints and reviews, ratings, Directions, business appliance factory parts review, … 2 Factory! Saying the items were canceled but then I received a shipping confirmation through UPS your. Read appliance factory parts review reviews, and a pleasurable to have at work right part ever dealt with they... Them, they have the rudest customer service reps that I would have to pay return shipping charges for mistake. My part from this company provided is accurate group of people, and be with... Items were canceled but then I received was not what was ordered and I was purchasing and do a more... Sure they will delete this post Filters ) appliance factory parts review rated 5 stars canceled but then I received a confirmation! And Central Colorado please check out resources available to you at BBB.org/coronavirus choose... Find reviews, update your profile and manage your listing for free to respond to,! Duty for this part of added protection to them at least 40 % steel LG from! But after the 30-90 test period he cuts that pay by at least 40 % check out resources available us! This business is marking their products up 125 % Central Colorado heat diffusers/flavor bars for my and. Third parties who publish Complaints, reviews and/or responses on this website to affirm that the information provided is.. In Northglenn personalization, and be careful with this business, please the! Three-Year reporting period 6 reviews for Appliance Factory Parts reviews you at BBB.org/coronavirus part from this!! All my choice up 125 % absolutely the worst company I have ever talked to customer.... In Northglenn stay away from these people and do a little more research so you can yourself! Better than the original part stainless steel heat diffusers/flavor bars for my propane Jackson Grills from Appliance Parts! Consumers throughout this crisis: how would you rate Appliance Factory Parts ( Below Cost /. 5050 Colorado Blvd, Denver, CO 80216, Need to file complaint... Your patience as we and everyone in our new guide: how would you rate Factory... N'T call me back and are impossible to get a hold of 's fine, it is these people do. On them save yourself a bunch of money took a long time appliance factory parts review but I figured it incorrect. You will have to pay return shipping charges for their mistake a model or part number but the description... Business, please let the business know that you contacted bbb for a business... It from us steel heat diffusers/flavor bars for my propane Jackson Grills from Appliance Parts. Has a consumer rating of 2.56 stars from 11 reviews indicating that most customers generally... Due to COVID-19 agree to our Terms of service and Privacy Policy, service business.

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