And we end up behaving like animals exactly when behaving like human beings is most important. High stakes; Strong emotions; Opposing opinions; The author says the irony is that the more important the conversations, the more poorly we handle them. Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson. 4.6 out of 5 stars 2,188 ratings #1 Best Seller in Business Training. The first edition of the novel was published in September 16th 2001, and was written by Kerry Patterson. The New York Times Bestseller! This new edition gives you the tools to: Prepare for high-stakes situations ; Transform anger and hurt feelings into powerful dialogue ; Make it … They may not involve big issues, but their outcomes can affect the quality of our lives. The New York Times and Washington Post bestseller that changed the way millions communicate “[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (2nd ed.) Crucial conversations involve 3 key components: high stakes, differing views, and strong emotions. Learn how to keep your cool and get the results you want when emotions flare. Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Kindle Edition by Kerry Patterson (Author), Joseph Grenny (Author), Ron McMillan (Author), & Format: Kindle Edition. . The book was published in multiple languages including English, consists of 240 pages and is available in Paperback format. It’s because our emotions take over and our pre-cortex, the region that makes us humans basically, shuts off. 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