I recently changed by flooring from carpet to tile in my main living areas of my house. CR was wrong. While I understand you've since returned your purchase for an upright, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Disabling it will result in some disabled or missing features. Reviewed in the United States on December 5, 2016. This model DOES have GREATtttttt SUCTION. If I had known that the warranty would not be covered through Dyson anymore I would have bought directly through the company not Amazon and jaytech. It is really easy to use and clean. If you let it go on a small rug you've got a battle on your hands. Something else we never had to do with our Kenmore. So incredibly disappointed that I went with a Dyson. Well 3 months after purchase my beloved new vacuum stopped auto retracting it’s power cord. It had to be shipped to our closest service facility and they promised me a one week turnaround time. For all those that like the fresh vacuum look this is definitely NOT FOR YOU, and it might not be for me, i will try it 1 more time and if Im still not happy is going back. I have 4 cats, so that is an issue. It is still early days for a completely objective review but I can tell you one thing; this Dyson has the most powerful suction. I called Dyson customer service about it and they said the only way to get it cleaned is to have it professionally serviced. Registered for warranty upon receipt as I always did. It works well and gets the job done, but I don't love it as much as the cordless ones. I have an original Dyson upright I bought in 2003 and still use, until the hose split. She tells me a) there is not a known design issue and b) there is no fix and all she can do is send me a whole new canister unit, which I tell her is no good because it's a design issue not a fault. All in all I am very happy with it and am glad I bought it. A vacuum that seems like it’ll last! I'm a Dyson fan and own 2 other Dyson Vacuums. Cleans hardwood floors just as well as rug flooring. It sucked up some crumbling grout from my tile floor that I hadn't noticed. About a month after purchasing the vacuum through Amazon, JAY-tech+more, the fuzzy piece on the rear soleplate came off the adhesive track and wrapped around the brush head. I will go over an area numerous times watching it suck up dirt then spit it out the back. 20 minutes on hold and eventually get a nice customer rep on the line. Wand gets easily under furniture, it's easy to pull around, and suction is great. If you twirl around a table... you have to twirl the canister back around in the reverse direction (this is easier to do with an upright that is motorized like power steering). The hand-held wand caught my dress and nearly strangled me before I could turn it off. First of all it is a little difficult to pick up some items like spilled cat food. Prices and offers are subject to change. As far as suction power, no problem, it does a good job, but if you want your house to smell disgusting every time you use it, then I recommend it. The hose is great for stairs and attachments are perfect for detail work. Dyson is a good investment. I really like my Dyson Big Ball cannister vacuum. Next time I need one (which will probably be sooner than later judging from my issues in just the first 6 months of ownership) I will be going back to a Kenmore. The best European style vacuum cleaner. It helps access any place and underneath the furniture, Very flexible to put anywhere you need it, picks up all the dust, a great product I’d recommend . I purchased this canister because I think Dyson is no longer making canisters and just do not like the cordless for all around cleaning. So that's the deal, and the reason for the one star review. I’m just glad I got it on a decent sale. I bought this to replace a dyson canister vac that finally broke after 10 years. However it gets one star. I try to be fair to the company that I respect, and I call them. It is evidently a design fault that if I had known about, I would not hat bought this vacuum. Reviewed in the United States on August 8, 2018. I had an older model that I used for more than ten years. A great vacuum! I own the upright Dyson, which is fine but not as powerful (doesn't seem to anyway) and I wanted to be able to vacuum under my furniture. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. If you live in a smaller urban efficient space with some lushy area rugs - I'd steer clear. So... a win, right? Reviewed in the United States on April 28, 2020. So a couple of weeks ago I’m vacuuming as usual and all of a sudden the vacuum noise gets louder and whinier (more high pitched) than normal. My vacuum cleaner died in the middle of the COVID 19 stay-at-home order. I got so excited when I saw it on the Best Buy website, and more excited when I try it at home! She tells me that: a) this is a known design flaw and b) they have designed a new door unit that solves the issue. OK so I'll try to make a loooong story short(ish), and I promise you if you're considering buying this unit it's worth reading. She says she'll send me one for free. Great vacuum! With a filter in line so you know when to replace. It is not heavy and you can reach every space in your home. I knew I wanted a canister and I was intrigued with the Dyson after reading reviews of how well it sucked. Then after a week or so, we get to the issue: when you empty the canister and re-close the door at the bottom, there is a small, crappy, cheap, plastic clip holding the canister door shut (see first pic). Also, the Dyson Big Ball Canister rides on a ball and features a low center of gravity to help it stay upright – and get back up if it falls over. I would definitely recommend it. With this purchase I feel I won’t ever need to purchase a vacuum elsewhere than Dyson. 5 stars all round, yay! When my beloved Kenmore canister was on its last leg after being super faithful to me for the last 7 years (it should be noted that my Kenmore was purchased refurbished and I never once had an issue with it) I started to research vacuums. It cost me over $400. I owned several dyson but this one gets 1 star. I couldn't do that with my upright. You can still see all customer reviews for the product. Please make sure that you are posting in the form of a question. I'm sorry to learn that you had a poor experience with your Dyson Big Ball canister vacuum. I immediately emptied it out however the noise continued and continues to this day. I prefer this over the upright model bc it’s easier to move around the house and I don’t knock it over. In-store pricing may vary. I simply LOVE the attachments to get in small areas and reach the tops of doors and clean the baseboards and window sills, and reach under beds and furniture. Well no. It sucked up some crumbling grout from my tile floor that I hadn't noticed. Now the issue is, that in the interim my return period with Amazon expired. I have 30% carpet (lushy wools), 70% hardwoods. My wife and I have owned 4 Dysons over about 15 years. The brushes are also useless on low pile rugs. I purchased 4 vacuums in 4 years, including an expensive Samsung canister, good at first except for the wand that keeps breaking and suction power that is not as efficient (even though I am cleaning filters regularly) after a while. While my upright Dyson did a good job on the hard floors, it really wasn't designed for tile flooring. The suction power is awesome! I'm sorry that you're so unhappy with your Dyson Big Ball Canister vacuum. All rights reserved. After we read ratings on CR about canister vacs, we were surprised to see this one rated not quite as high as some others. This is the best vacuum cleaner I’ve had! This vacuum is lighter and cheaper made. Apparently this third-party seller is not eligible for the warranty. After 30 years of high end and expensive German vacuums we decided to try Dyson and bought the expensive one recommended for heavy pet hair. It works great! Quality in all aspects of its construction and assembly. I bought this vacuum cleaner a couple of years ago and I am extremely unhappy with it. So 2 weeks pass, and I get my package from Dyson, open it up, and receive a canister door that's about 1" too big in diameter (see the pic). The Dyson Big Ball has only 2 flaws I can see. If you have only hard flooring and big open spaces.... this is a great product to consider. I would recommend this to anyone who has carpeting. This version also did not come with as many attachments as the previous version. I've only used my new Dyson canister vacuum once in the few days since I got it. I love my older Dyson canister but time will tell with the newer cheaper made model and how it holds up. It even comes with a convert piece to use our old tools with it. The second time I used my new Dyson - the cord will NOT retract. Reviewed in the United States on March 24, 2018, This is a great vacuum. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Best canister vacuum after several other alternative ones. I've only used my new Dyson canister vacuum once in the few days since I got it. I've been a Dyson owners for years. It is a great vacuum with an excellent suction but unfortunately due to the ball is hard to reach under the furniture what makes your … The on/off button is very small and you have to bend down and push the lever with a finger. But that's not the point, I've had this under a month. The clip is insubstantial and I have no faith at all that it would hold up over time. I have owned a couple of different Dyson's now (the upright Animal and upright Compact) so I have some history with them. I guess not the biggest problem in the world but annoying nonetheless. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies. This is the best vacuum ever. This has a fatal design flaw you need to know about. I wish I had bought this when I was much younger. Avoid, Reviewed in the United States on August 13, 2018. It is a great vacuum with an excellent suction but unfortunately due to the ball is hard to reach under the furniture what makes your cleaning a little complicated. It's great on wall-to-wall installed carpets. Really? User rating, 4.6 out of 5 stars with 195 reviews. This page works best with JavaScript. A poor experience with your Dyson Big Ball canister vacuum would hold up over.. 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